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Avis Complaint - Avis dishonest and unethical billing
Avis Complaint

Avis Complaint

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Avis dishonest and unethical billing


I had a one day rental from Chicago. I dropped the car the next day in Cincinnati. The desk man said he was leaving so drop the keys in the slot, which I did. Now I'm being charged for 2 days, not one. They had the car from 5pm and it was available the very next morning in their lot. Further, the desk guy at Chicago told me the insurance coverage was less than $5 and I would have to show proof of insurance to remove it. I have insurance through both work and my credit card. It wasn't $5, it was $40. He flat out lied to me. I reported this immediately when I turned the car in at Cincinnati. I was given a case number and was told they would contact me in a week. They never contacted me. When I called back they said they had denied refunding the additional day and would not reverse the coverage charges. The lady at 'customer service' would not put me though to a supervisor . . . completely dishonest and unethical behavior. So I'm being charged $580 for a one day rental for a Ford Focus! It should have been $240. So Avis - what kind of a company do you want to be. A dishonest, unethical scam? Or one that shows integrity, honesty and appreciation for a long time customer?.


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